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When consumer advocate Pat Palmer formed MBAA in June 1997, her goal was simple: strengthen the networking possibilities of businesses established to review medical billing errors and correct insurance mistakes. After spending 11 years working to solve the growing problems with medical billing and the millions of errors that went undetected, Pat founded Medical Recovery Services, Inc., a research company, in Salem, Virginia in 1994. Within six months, she received calls from individuals and companies in more than 30 states. These errors hit the hardest and hurt the most when people were recuperating and unable to work. Even people with insurance often pay all or part of their medical expenses out of pocket.
Since medical billing research and advocacy was—and continues to be—a relatively new field, strong evidence underscored the need for an interactive network to support the growing number of individuals and businesses looking for assistance. That's why in June 1997 Medical Billing Advocates of America was born and began to offer this business opportunity as a helping hand for others around the country.
Palmer was often asked what inspired her to become a consumer advocate, and her reply is always the same; she believes it was her destiny. Her personal experiences overcoming the many obstacles and difficulties in correcting her own family's bills convinced her that the greatest service she could provide the public would be to insure that others would only pay their fair share when it came to medical bills.
The rest, as they say, is history.
Today, Pat Palmer's passion and desire to help right the wrong in "out of control" healthcare costs continues through her daughters, Candice Butcher, President and Christie Hudson, Vice President of Medical Billing Advocates of America, Inc.